Learn about TWI Job Relations and get an effective workplace

Your way to increased well-being among your workers as well as effective conflict management.

Description of TWI Job Relations

Achieving results through others is a difficult and often underestimated task. Each result of the work done by supervisors is a direct result of the work done by the people supervised by the supervisors. 

Usually the supervisors benefit because they are successful as good productive workers who have satisfactory technical insight into the daily work. Most first-time supervisors require training and coaching in how to prevent and handle conflicts at work. The result may be that the supervisor either avoids difficult situations (conflicts in terms of managing expectations, giving feedback, giving a warning or handling resistance) or heads into difficult situations handling them in an inefficient manner. This may create fear and anger from the other party rather than motivation/willingness to cooperate. 

Together with TWI Job Instruction, TWI Job Relations form the basic training of your supervisors that has both helped the United States during World War II and has been used by Toyota and other Japanese companies for over 70 years to develop supervisors and an exceptional workforce. After TWI Job Relations and Job Instruction have rooted themselves with the supervisors, the application of TWI Job Methods will also help create a culture of continuous small and large process improvements (the basis of your Kaizen or Lean program).

Course setup

The content is a mixture of lectures, discussions and practical exercises.

When the course hours are done, it is recommended that you carry out TWI JR coaching which is customized to your implementation of TWI.

You will learn:
  • To develop skills in understanding individuals' handling of difficult and uncomfortable situations.
  • To analyze a situation and to thoroughly understand the facts before making decisions and how to follow up these decisions - using the TWI JR step conflict management method.
  • To understand how to prevent conflicts - using the basics of good relations.

You will learn to develop and maintain positive relations with workers and with people at every level of the organization and thus understand how to resolve conflicts when they arise - through the TWI JR 4-step method.

Case - Article

Working with relations - Experiences from FOSS Analytical 

FOSS Analytical has chosen TWI Job Relations (TWI JR) in their work with relations. See the full article by clicking on the link downside - I promise you won’t regret it.

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