Achieving results through others is a difficult and often underestimated task. Each result of the work done by supervisors is a direct result of the work done by the people supervised by the supervisors.
Usually the supervisors benefit because they are successful as good productive workers who have satisfactory technical insight into the daily work. Most first-time supervisors require training and coaching in how to prevent and handle conflicts at work. The result may be that the supervisor either avoids difficult situations (conflicts in terms of managing expectations, giving feedback, giving a warning or handling resistance) or heads into difficult situations handling them in an inefficient manner. This may create fear and anger from the other party rather than motivation/willingness to cooperate.
Together with TWI Job Instruction, TWI Job Relations form the basic training of your supervisors that has both helped the United States during World War II and has been used by Toyota and other Japanese companies for over 70 years to develop supervisors and an exceptional workforce. After TWI Job Relations and Job Instruction have rooted themselves with the supervisors, the application of TWI Job Methods will also help create a culture of continuous small and large process improvements (the basis of your Kaizen or Lean program).
The content is a mixture of lectures, discussions and practical exercises.
When the course hours are done, it is recommended that you carry out TWI JR coaching which is customized to your implementation of TWI.
You will learn to develop and maintain positive relations with workers and with people at every level of the organization and thus understand how to resolve conflicts when they arise - through the TWI JR 4-step method.