Job Instruction

Why do people need Job Instruction

When your business needs stability in the daily work and wants flexible and qualified people. Then it is an efficient way to get a person
to quickly remember how to do a job – safely, correctly and conscientiously.


Create process stability 

Training people in critical jobs by telling and showing them how to follow a standard; you simply remove the variation.


Ensure the correct level of quality

A person is trained when the trainer has ensured that the standard is understood and used correctly.


Forward tacit knowledge to colleagues

In preparing training, you always need to understand the details and ensure that you can pass it on clearly, completely, and patiently.


Ensure effective and short onboarding

When training is organised and structured, it’s easy to onboard and help people to deliver within a few days.    


Need for an effective training organisation

Do you have a capable team of trainers in your organisation who know how to interact in a training session and do it effectively?

Book a free conversation 

with one of our Enablers

Our approach: The Enabling Process

A transformative approach that helps organisations build their capabilities, achieve
operational excellence, and drive sustainable success.

The Enabling Process for TWI JI is divided into 3 main phases, built on the 40% – 20% –
40% learning model, which illustrates how the outcome of a development activity should
not just be seen as a singular event — but as a continuous learning process.

1. Getting ready

Understand your problem
Management training
Prepare pilot studies

2. Skill building

Train people
Get coaching

3. Cascading & sustaining

Rollout in the organisation
Continue practicing

The Job Instruction approach

The Job Instruction approach originated from a mantra that states: If the person
hasn’t learned, the instructor hasn’t taught.

Source: Toyota Talent

To fully understand the consequences of that statement, we need to accept the responsibility of people’s development. If we want people to perform and deliver at the right quality and the right time at a low cost and according to the safety requirements that the job requires, we need to train them and train them well.

Job Instruction delivers a solid and dependable method, a simple method of 4 steps that ensure the focus and that the right amount of information is passed on to ensure that the person understands and can do the job.

It also trains us in how to prepare and ensure that training is not something that happens by accident but is well planned, prepared and carefully thought through. That everything is ready and that we provide the needed example for any person to fully understand what the job is, what is required in the delivery of the job and where to get help if needed.

What are the elements of
Job Instruction

Preparation of training

Everything starts with a plan, and training is one of them. Plan who needs to be trained in which job and when. Preparation needs to be in place, how to present the job, in what order, and how much at the time. Good trainers organise their training before delivery to make it crisp and clear. Also, the practical things of materials and worksites need to be prepared and ready before training.

TWI JI 4-step method

How to prepare the person, present the job by showing and telling, try out if the person receiving training understands the job, and then make agreements on follow up and a period of practising before delivering to the standard and expectation.

Practice, practice, and practice

To be a good trainer is a skill that needs to be practised. The more you do it, the more you master the methodology and the better you become at training people.

The Job Instruction card

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