PEOPLE OR
RESULTS

Job Relations

Why do people need Job Relations

When supervisors* face difficulties in achieving business objectives 
while adhering to the company’s values and policies. Job Relations provides the tools, allowing them to learn and apply leadership skills. 

Build and sustain good job relations. 
Because good relations will give you good results, and poor relations will give you poor results. 

N

Build and sustain good job relations

With a balanced focus on the well-being of your people and clear expectations for their contribution.

N

Make changes flow faster and smoother

Help people through the changes and work with them to see possibilities and options.

N

Practice your company values and policies

Walk the talk. Make your company values come to life in your daily interactions with people.

N

Continuous development of leadership skills

With a balanced focus on the well-being of your people and clear expectations for their contribution.

N

Create a safe work environment

When we feel safe, our ability and creativity grow, and we deliver better results.

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Our approach: The Enabling Process 

A transformative approach that helps organisations build their capabilities, achieve 
operational excellence, and drive sustainable success. 

The Enabling Process for TWI JR is divided into three main phases, built on the 40% – 20% – 
40% learning model, which illustrates how the outcome of a development activity should 
not just be seen as a singular event — but as a continuous learning process. 

 

1. Getting ready

Understand your problem
Management training
Prepare pilot studies

2. Skill building

Train people
Practice
Get coaching

3. Cascading & sustaining

Rollout in the organisation
Train-The-Trainer
Continue practicing

The Job Relations approach 

The TWI Job Relations approach builds on the two models below
and the TWI JR card, where you find the foundations for good job relations
and the TWI JR-4 step method.

A supervisor* gets
results through people

People must be
treated as individuals

* A Supervisor is anybody in charge of people or who directs the work of others.

As supervisors, we have various responsibilities; at the centre of our responsibilities, we have the people we serve. As supervisors, we get results through and with people. Between us and our people, there is a 2-way relationship we call the Job Relations line.

By using the foundations for good job relations, we can improve and maintain our job relations with the people we serve, and using them daily will help us prevent people problems. Their use will only prevent some problems, but they will prove their value when we apply them daily.

People are each different and unique, and we must treat them as individuals. We are affected by what we experience, learn, and bring from the past every day. Therefore, we as supervisors can’t do the same actions every day and expect the same outcome; this is where we are different from machines.

What are the elements of Job Relations

Foundations for good job relations

People must be treated as individuals – This means being clear in communicating expectations and changes, giving constructive feedback and credit when due and ensuring nothing is holding people back. 

TWI JR 4-step method

How do you solve problems? Get the facts, weigh and decide, take action and check results – Good communication is the key to helping people reach their potential. 

Learning & Sharing sessions

Enabling is not just about teaching you about Job Relations but also giving you the tools and skills to maintain and keep developing your learnings in the future. 

The Job Relations card 

Today or
Tomorrow

Failing or
Learning