John Vellema had the great opportunity to interview Masaaki Imai, during the TWI and Kata Summit Europe 2015 - where he is explaining the Concept of Standardization and The Role of Supervisors.

"In the autumn of 2014 we conducted five pilot projects with TWI and it has delivered very clear results all the way," says Peter Højvig, Senior Consultant in Odense Municipality. This has resulted in better service for citizens, less wasted time and higher quality in case management, greater satisfaction among citizens, deeper professionalism and greater clarity regarding management roles.